IT Service Desk Engineer - Level 2 (MSP)

Company: Bowman Williams
Location: Potomac
Posted on: January 15, 2022

Job Description:

IT Service Desk Engineer - Level 2 (MSP) Overview

We are celebrating 23 years as a premier Managed IT, Cybersecurity, and Cloud Services Provider that feeds the technology demands and network needs of small and medium-sized businesses in the DMV market and beyond. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add an IT Service Desk Engineer - Level 2 (MSP) to our talented team.

The IT Service Desk Engineer - Level 2 (MSP) position is a key contributor in the success of managing our client's networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware. The IT Service Desk Engineer - Level 2 (MSP) will make heavy use of ConnectWise, MS Office 365, MS Azure, desktops/networking, virtual servers (VMware/Hyper-V), and SonicWALL/Meraki.

IT Service Desk Engineer - Level 2 (MSP) Requirements
Experience with Windows 7/8/10 and Windows Server 2012/2016/2019
Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
Cloud and virtualization using VMWare, Azure, and other technologies.
Advanced Office 365 Administration
Firewall, Router, Switch installation and configuration

IT Service Desk Engineer - Level 2 (MSP) Benefits
100% Health/Vision/Dental Insurance
401(k) with 3% Company Match
15 Days PTO and Paid Holidays
Certification Reimbursement
Paid Training

Opportunity Location

Potomac, MD

Proposed Salary

$55,000 - $65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Keywords: Bowman Williams, Potomac , IT Service Desk Engineer - Level 2 (MSP), Engineering , Potomac, Maryland