Process and Performance Manager

Company: Satair USA, Inc.
Location: Herndon
Posted on: February 23, 2026

Job Description:

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com * Notice: Know Your Rights: Workplace Discrimination is Illegal * Notice: Pay Transparency Nondiscrimination (English) * Aviso: Transparencia en el Pago No Discriminacio´n (Spanish) Job Description: Satair* is looking for a *Process Performance Manager * to join our team in *Herndon, Virginia. * In this role you will lead the execution of Performance Management and Continuous Improvement across regional Operations. This role acts as a strategic process consultant to drive customer-focused improvements, analyze end-to-end Repair and tooling scopes to resolve operational pain points and increase process transparency. * Meet the Team: * You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution, support and service; we deliver excellence when it’s needed and where it’s needed, so people all over the world can connect. * Your Working Environment: * The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze! * How We Care for You: * Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) * Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. * Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. * Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000 e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. Your Challenges: * Primary Responsibilities: 95% * 1. Product Leadership & Operational Performance (50%) * * Launch and lead data-driven improvement missions to resolve customer irritants and operational pain points. * * * Translate customer satisfaction expectations into operational targets and lead specific customer performance improvement plans. * * * Act as a Process Consultant for project leaders and sponsors, utilizing both "hard" (analytical) and "soft" (change management) tools to support organizational transitions. * * * Design and maintain current-state business processes while developing target future-state models for the repair supply chain. * * * Generate and develop Monthly Business Scorecards for both Tooling and repair regional Operations, ensuring transparent reporting of financial and operational KPIs. * * * Use SAP and Skywise data to run root-cause analysis on missed opportunities and implement corrective actions. * * * Drive regional performance improvement with Senior Leadership and global Satair team to resolve collective pain points and customer irritants. * * * The jobholder is responsible for establishing and maintaining data products and Skywised based Dashboards jointly with a global team. * * * The jobholder will act as the departmental Business Owner of the tool “Freshdesk” * 2. AOS Deployment & Process improvement (25%) * * Lead the deployment of Airbus Operating System (AOS) bricks (SQCDP, PPS, KPI Tree, etc.) and Full Process Mapping in line with Lean standards. * * * Act as an IT-savvy change agent to support the digitalization of manual processes and make monitoring processes leaner. * * * Act as the primary link between Repair Service Management, Satair AOG, Quality, and Account Directors to align functions around improvement goals. * 3. Skill development & Training (15%) * * Identify, formalize, and secure the skills and competencies required to support all product lines and AOS maturity. * * * Lead the training and development of resources to ensure the team can effectively manage operational needs. * 4. Other Duties (5%) * * Support ad-hoc strategic initiatives and cross-functional projects as assigned * Other duties as assigned: * * Up to 5% ad hoc tasks to support the strategic goals of Process and Improvement Team * Your Boarding Pass: Education: Required * * B.S. degree in Engineering, Aeronautics, Supply Chain, or an equivalent combination of education and extensive relevant experience. * * * Master’s preferred * Experience: Required * * Minimum 6 years working experience in Customer Order Management or Supply Chain or similar specifically within a service oriented environment * * * Professional and practical insight and experience with purchasing and logistics * * * Working knowledge of SAP, Google Workspace, and Skywise. * * * Strong data analysis: PC literacy, including word processing, spreadsheets and database use * * * Knowledge of and experience utilizing Lean Six Sigma methodologies. * Preferred Licensure/Certifications: Required Preferred * * Project Management * * * Lean Six Sigma * Travel Required: * * * * Citizenship: * * Authorized to work in the US, Able to work in US without current or future need for visa sponsorship * Clearance: * NONE Qualified Skills: Knowledge, Skills, Demonstrated Capabilities: * * Comply with Satair’s mission, values and Company Management System * * * Comply with Satair’s guidelines on Ethics & Compliance * * * Understanding, sharing and living of Satair’s values and rules * * * Respect Satair’s processes and procedures agreed per function * * * Participate in optimizing Satair’s business procedures by applying existing Satair’s IT systems * * * Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements * * * Have an inter-cultural understanding * * * Participate in occupational safety and health efforts * * * Contribute towards a positive and inspiring working environment * * * Structured personal drive and service minded * * * Good business acumen * * * Negotiation skills * * Communication Skills: * * Strong communication skills, both written and verbal, in English are required. Fluency in an additional language is highly desirable. * Complexity of the Role: * * Relations across functions and with all stakeholders * * * Ability to work in an international context * * * Extrovert and good communicator * * * Ability to track progress and follow-up where necessary * * * Ability to work under pressure & multi-task * Level of Decision Making: (Provide level of decision making (strategic, tactical, operational) and impact of decisions.) * * Operates at Strategic , Tactical (Tool Planning), and Operational (Order/Repair Management) levels. * Organizational information: * * This position Reports directly to: Head of Tooling and Repair Services Americas * Direct Reports: Is this a people manager?* ( No) * of Exempt Reports: 0 of Non-exempt Reports:0 Job Dimensions: Customer Satisfaction Scorecard, Team KPI (revenue, volume) Nature of Contacts: * Maintain customer and supplier relationships as well as internal stakeholders including service management, planning, warehouse and quality * Physical Requirements: * * Onsite or remote: Onsite 60% Remote 40% * * * Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily * * * Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily * * * Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily * * * Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily * * * Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequently * * * Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequently * * * Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. As needed * * * Sitting: able to sit for long periods of time in meetings, working on the computer. Daily * * * Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. As needed * * * Standing: able to stand for discussions in offices or on the production floor. Daily * * * Travel: able to travel independently and at short notice. Several times a quarter * * * Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily * * * Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site. Frequently * * * Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor. Frequently * Take your career to a new level and apply* online * now A full job description will be provided to candidates who progress to the interview stage or any candidate upon request. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Satair USA, Inc. *Employment Type:* US - Direct Hire *Experience Level:* Professional *Remote Type:* On-site *Job Family:* Material Support & services Job Posting End Date: 03.20.2026 Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .*

Keywords: Satair USA, Inc., Potomac , Process and Performance Manager, Engineering , Herndon, Maryland