Hospital Donation Coordinator

Company: Infinite Legacy
Location: Baltimore
Posted on: March 27, 2026

Job Description:

Job Description About the Role Under the general direction of the Regional Manager, Hospital Services (HS), or approved designee, and in accordance with established procedures, the Hospital Donation Coordinator 2 (HDC 2) is responsible for improving the hospital’s donation performance by assessing hospital donation outcomes, developing professional relationships with key contacts, and analyzing data to improve processes. To accomplish this, the HDC 2 will be assigned to hospitals by the Regional Manager with frequent travel to those select hospitals. At times, the HDC 2 may be required to assist with coverage for other hospitals in the service area. While in the hospitals as an Infinite Legacy representative, the HDC 2 will be responsible for performing follow up after donation activity, rounding on key units, and facilitating educational activities as required. To understand the hospital’s donation potential, the HDC 2 is also responsible for data analysis towards the identification and execution of improvement opportunities. Required background/education Education and Experience: Bachelor’s degree in healthcare, communications, education, science, or a similar field required. In lieu of a Bachelor's degree, an Associate’s degree and an additional 2 years of relevant work experience may be considered. Minimum of 2 years in the Hospital Services department or comes to the role with previous nursing, respiratory therapy or applicable OPO experience. Professional experience in a hospital setting is highly preferred. Demonstrated abilities in both autonomous project management and effective teamwork are required. Responsibilities Develops and maintains client hospital profiles, performs needs assessments to identify obstacles in the donation process, and implements customized strategic plans to increase hospital-wide organ and tissue donation. Plans are based on the results of death record reviews, industry standards, and evaluation of historical data performance. Implements hospital strategic plans throughout the year while providing updates on progress and executing necessary adjustments. Works collaboratively with key hospital leaders, administrators, physicians, and nurses to build comprehensive donation systems. Ensures that all aspects of the organ and tissue donation processes are understood and regulatory compliance is achieved. Plans and implements individualized educational programs to meet educational needs for clients. Regularly provides the following services: formal and informal education; purposeful rounding; donation education in staff meetings, hospital skills days and/or learning management system; real-time education during donation activity; and materials, created or revised, as needed. Recognizes the donation challenges and opportunities for each institution and incorporates solutions, based on the strategic plan, into planning of educational programs. Regularly facilitates basic educational in-services. As required, makes frequent on-site hospital visits to meet with hospital staff during scheduled appointments and informally, performs daily checks on donation activity for HS related information. Rounds regularly in assigned hospitals including the Emergency Department and Intensive Care Unit(s) as appropriate per the visit schedule. Conducts timely after-action review sessions of recoveries and referrals with key clients to analyze the efficiency of the hospital donor process, identify obstacles, and evaluate client satisfaction with Infinite Legacy’s services. Provides timely on-site referral follow up for ongoing organ referrals as applicable. Collaborates with the medical team, reviews the plan of care, facilitates effective communication and coordinates with Infinite Legacy clinical teams as appropriate. Rounds regularly and provides education for non-acute units and support departments. Conducts regular performance coaching meetings with hospital administration, physicians and nursing leadership. Ensures the accurate and timely completion of MRR worksheets and summaries at assigned hospitals. Follows up with hospital staff in timely manner for all missed referrals and creates plans to mitigate variances. Works cooperatively with the Hospital Services team to ensure that all departmental standards and hospital services are fulfilled, regardless of prior individual calendar planning. Proactively aids internal donation team members by anticipating challenges and responding on-site to assist with organ or tissue cases. Responsible for maintaining current file of each hospital’s policies to include brain death, DCD, withdraw of support, organ and tissue donation, and any other relevant policies. Responsible for making sure each of the above policies meets the clinical needs of the organization and current policies are uploaded to the internal electronic system. Demonstrates competency in skills and attend meetings to obtain input and provide Hospital Services progress reports. Collaborates with Infinite Legacy’s Community Outreach team to work with the hospitals to provide education to hospital staff and their surrounding communities about organ and tissue donation. Maintains accurate and timely documentation in each hospital’s profile of regulatory data points, activity, rounding, and outcome of medical record reviews in accordance with departmental goals. Personifies confidence and autonomy in the role while managing various clinical and administrative situations and interactions with limited supervision. May assist in leading specified team meetings, huddles or projects as assigned by the HS Regional Manager. Assists with clinical needs (DCD assessment, case initiation, donor management) when required and in conjunction with a phone resource such as a clinical team member and/or medical director. Works on call shifts that will include nights, weekends, and some holidays to ensure hospital and Infinite Legacy’s needs can be met at all times. Trains new team members. Other duties as assigned. Required Skills Proactive team player dedicated to enhancing the quality of donation and transplantation. Conscientious, ethical, and possesses strong interpersonal skills that contribute to working effectively with a variety of medical professionals. Acts with flexibility to maintain order in an environment of changing priorities and be capable of handling highly stressful situations in a calm, professional manner. Strong organizational skills demonstrated competence in short and long-range strategic planning. Demonstrated public speaking ability is also a valued skill. Demonstrated planning, critical thinking, negotiating, creative problem-solving and analytical skills. Ability to build relationships

Keywords: Infinite Legacy, Potomac , Hospital Donation Coordinator, Healthcare , Baltimore, Maryland