NOC Communications Specialist (Technician) - DM26-01450

Company: NavitasPartners
Location: York
Posted on: February 19, 2026

Job Description:

Job Description Job Description Job Title: NOC Communications Specialist (Technician) Location: Harrisburg, PA 17104 Duration: 3 Months Pay Rate: $25/hr on W2 Position Overview: This role provides first-line network technical support for agencies operating 24/7 services. The NOC Communications Specialist delivers Level 1 support during after-hours and weekends, assisting employees, business partners, vendors, and IT teams. The ideal candidate is technically strong, customer-service oriented, able to work independently, multitask effectively, and ensure timely issue resolution. Key ResponsibilitiesEnd -User Support Answer inbound calls regarding network issues from employees, vendors, and service providers. Create and escalate ServiceNow tickets to engineers, Tier 2 support staff, and third-party providers. Collaborate with engineers, IT teams, and vendors to resolve issues. Research knowledge base articles and diagnostic documentation to troubleshoot issues. Follow established Service Desk and NOC procedures. Escalate high-priority issues promptly and appropriately. Monitoring & Maintenance Monitor network infrastructure and hardware using tools such as SolarWinds and SquaredUp. Actively monitor network status and initiate appropriate actions. Respond to outages and system failures using defined escalation procedures. Perform first-line investigation and diagnosis of network incidents. Log and prioritize incidents accurately. Escalate unresolved incidents to higher-tier support teams. Coordinate with vendors and network teams for service restoration. Monitor ServiceNow ticket queues and email alerts. Proactively identify and address potential issues. Communication Serve as the primary network contact during after-hours support. Perform incident communications using approved templates and processes. Monitor network hotline during assigned shifts. Issue network status updates as required. Maintain high-quality customer service standards. Routine Tasks Support network engineers and technicians with pending tasks. Update documentation and knowledge base materials. Participate in disaster recovery activities. Complete assigned operational tasks. Required Skills & Qualifications Excellent written and verbal communication skills. Professional phone etiquette and ability to clearly communicate technical information. Experience supporting users with varying levels of technical expertise. Ability to follow standard operating procedures and documentation. Strong organizational and multitasking skills. Detail-oriented and adaptable to change. Experience with incident management and ticketing systems (e.g., ServiceNow). Ability to troubleshoot and escalate issues effectively. Preferred: 2 years of experience in systems administration, help desk, NOC, or call center support.

Keywords: NavitasPartners, Potomac , NOC Communications Specialist (Technician) - DM26-01450, IT / Software / Systems , York, Maryland