We have Customer Experience agents across the country helping drive
our mission forward from the comfort and safety of their homes.
DISH’s first priority is customer experience, and our agents excel
at simplifying lives and helping communities get the most from
their TV experience.
Our customer base is centered around the heart of hometown America.
We’re proud to offer exclusive TV packages for first responders,
health care workers, military and veterans, and some of the most
dedicated community members we are honored to call customers,
friends, and neighbors.
For over 30 years we have been tuned in to the needs of customers.
It’s why we’ve earned the J.D. Power accolade of being #1 in
Overall Customer Service five years in a row, and #1 in overall
Customer Satisfaction three years in a row.
As a Customer Experience Representative, you will serve as an
information resource for billing, programming, and troubleshooting
questions – including suggesting ways for existing customers to get
the most value and enjoyment from their DISH experience. If you
like to solve problems and interact with people from across the
country or maybe just a few towns over, this is the spot for you!
In this role, you will:
Communicate the value of our products and share ways for customers
to get the most from DISH
Transform into the best customer support advocate in the business,
engaging with a diverse consumer base to provide solutions for
customer needs and technical issues
Establish long-term customer relationships
Back-to-back phone calls with customers throughout the entirety of
What’s in it for you?
This is a Full Time, Work-From-Home position
Average first-year salaries over $30,000
Top first-year agents averaging over $40,000
5% increase to your starting rate upon completing
Medical, Dental, Vision Insurance
Paid vacation and sick time
Complimentary DISH programming
Highly-discounted Sling subscription
Discounted phone plans on Boost Mobile
Opportunity is our greatest benefit
Our representatives are built to work hard and rise. We offer
defined career ladders and extensive opportunities for upward
We encourage personal and professional growth by supporting you
with all the virtual tools to advance your career.
We are looking for determined, energetic individuals to provide
excellent customer service by answering inbound technical and
service calls from the comfort of your home.
Ideal representatives have:
High School diploma, GED, or equivalent experience
Six months of related customer service and troubleshooting
experience and/or training
An openness to being coachable and a desire to learn new
All representatives must have:
Ability to work and remain engaged on the phone throughout the
entirety of your shift
This job does not allow flexibility to answer the door or be
on-call care for others during work hours
Flexibility to work hours that mirror our customers’
Tech savviness with the ability to smoothly operate Windows OS
Ability to multitask; speaking with customers while logging
information and navigating multiple programs
Where you'll be working:
You'll be working from home! At DISH, we understand the modern
employee may need to operate fast on their feet and out of the
office. Working from home allows you to perform a professional
workday from the comfort of your home.
As a Work-at-Home (WAH) employee, you will have additional
responsibilities concerning your home environment and the
requirements regarding the capabilities of your computer and mobile
Work-at-Home Technical Requirements:
Computer & Accessories
DISH will supply a PC tower loaded with all of the software
necessary for your employment. This tower is not Bluetooth enabled.
All equipment must be wired.
You are responsible for providing the following accessories to
connect to the PC tower:
USB Keyboard and Mouse
Noise-canceling USB headset that is not Bluetooth
Jabra BIZ 1500, Logitech h390 or Sennheiser SC60
TWO computer monitors at least 19” in size
Monitors must connect to the PC tower using a VGA, Displayport, or
DVI/HDMI via DisplayPort converter cord, pictured below
DISH PC Towers DO NOT have an HDMI port, and only have ONE VGA
Many WAH agents need either one or two cable adapters, for this
USB Web camera
Ethernet cable long enough to connect directly from your work
location to your Internet router location
Stable Cable, DSL, or Fiber ISP internet connection with minimum 25
Mbps download and 2 Mbps upload speed with 99% uptime and no
bandwidth or data caps
Wired ethernet between modem and PC without the use of an adapter:
Wi-Fi / wireless is not supported
Smartphone capable of placing and receiving voice and video calls,
SMS messages with access to the App store
Home Environment and Work Space
Dedicated home office workspace, preferably a separate room with
its own door
Adequate space to set up the workstation
Ability to hardwire internet, plug directly into your
Three power connections- either three outlets or a power strip (one
for each monitor and one for the PC tower)
Agents are responsible for maintaining the workspace in a safe
Personal disruptions are not allowed during scheduled hours and
should not be audible in background noise. This includes but not
Non-work-related phone calls
You are scheduled on the phone throughout the entirety of your
shift. It’s essential to understand this job does not allow
flexibility to answer the door or be on-call care for others during
All costs to meet and maintain these requirements are the
responsibility of the employee and are not reimbursed by DISH,
except where required by law.
Starting Pay varies by your home location:
Colorado, Denver $14.77
North Carolina $11.50
New Mexico $10.50
South Carolina $11.00
Texas, El Paso County $13.00
Texas, Hidalgo, Starr, Willacy & Cameron Counties $
West Virginia $12.00
From versatile health perks to new
career opportunities, check out our benefits on our careers website.
Candidates need to successfully
complete a pre-employment screen, which may include a drug