Front Office Coordinator

Company: Quadrant, Inc.
Location: Potomac
Posted on: June 7, 2021

Job Description:

Front Office Coordinator
Potomac, MD

MUST:
1+ years front office coordinator/receptionist
Experience working in a dental environment with direct customer service is desired.
Must have a great attitude and be reliable
Must possess sound judgment, good communication, and business acumen skills

DUTIES:
Front Desk Coordinators' primary responsibility is to handle all front desk duties for the practice. The Front Desk Coordinator must ensure that patients, parents, and/or guardians are the number one priority, whether it be over the phone or in person.

• Greets the patient with a smile, and accommodates patients' needs in a comfortable and pleasant manner.
• Checks-in patients upon arrival at the office, as well as obtain necessary financial, personal, and or medical updates. Enters all information accurately into the patient's chart.
• Checks-out patients upon completion of the appointment, schedule the next appointment(s) as needed, and provides patients with any necessary documents, including treatment plans, receipts, school excuse notes, or appointment reminder cards.
• Ensures that the procedure codes are accurately entered into the ledger and that they match the patient's router.
• Provides patients with a high level of customer service by answering the telephone promptly, communicating in a courteous and friendly manner, and addressing patients' needs and questions.
• Schedules appointments based on the company's scheduling guidelines and in accordance with the Business Unit rules. Makes outbound calls to patients to confirm appointments.
• Makes sure to confirm with the parents or guardians, whether on the phone or in office, where they heard about us to enter the appropriate referral information in the patients chart.
• Understands insurance benefits to effectively communicate to the patient. Follows the Company policies pertaining to collections and financial protocols.
• Maintains patient confidentiality through HIPAA compliance. Ensures any release of patient information is done in accordance with the Company guidelines.
• Understands how to work effectively within the office, partnering with Managers, Doctor(s), and other staff to maintain consistency and integrity within the Company.

Keywords: Quadrant, Inc., Potomac , Front Office Coordinator, Other , Potomac, Maryland