Customer Success Coordinator - Potomac

Company: Compass
Location: Potomac
Posted on: May 13, 2022

Job Description:

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.

As a member of our Agent Experience team, the Agent Experience Coordinator will support the intricacies of Compass's agent-facing team. The role focuses on supporting Agent Experience Managers in efficiently delivering a quality experience to new agents, from onboarding to ongoing support. As Agents join Compass, our internal teams work with leaders across each department to ensure that we are equipped to serve the Agent's needs. You have the unique opportunity to improve our existing process as we continue to grow our market presence. The team is an integral part of the Agent Management and Operational efforts at Compass.

At Compass You Will
Support the Agent Experience department, executing tasks and assisting with troubleshooting technology, processes, and systems
Provide initial, basic support for Agents needing assistance using the Zendesk ticketing system: Solving tier 1 technical issues, explaining known problems, and escalating when necessary.
Work quickly and effectively on a specific book of tasks related to the agent onboarding process
Collaborate with other departments regarding their involvement in the transition process for new agents
Utilize Compass' technology platform to prep important documentation needed for an agent's first day at Compass
Assist with other related clerical duties as required by the team, which includes (but is not limited to) maintaining our team resource database and checklists.
Assist with ad-hoc projects depending on needs of the Agent Experience team (i.e. Compliance, Licensing, Applications, general MLS support)

What We're Looking For
B.A. or B.S. degree
0-2 years of years of Customer Service and/or Hospitality experience
Ability to use technology systems and learn new processes quickly
Impeccable attention to detail, strong organizational and problem-solving skills
Strong written and verbal communication
Comfortable supporting clients in-person and virtually, in a fast-paced, ever-changing environment
Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision
Demonstrated ability to quickly learn and master new software applications
Experience at a startup or real estate brokerage preferred
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence, GSuite) preferred

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Keywords: Compass, Potomac , Customer Success Coordinator - Potomac, Other , Potomac, Maryland