Customer Success Coordinator - Potomac
Company: Compass
Location: Potomac
Posted on: May 13, 2022
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Job Description:
At Compass, we envision a world where the experience of selling
or buying a home is simple and pleasant for everyone. Founded in
2012, Compass provides an end-to-end platform that empowers
residential real estate agents to deliver exceptional service to
their seller and buyer clients, all in service of our mission to
help everyone find their place in the world.
As a member of our Agent Experience team, the Agent Experience
Coordinator will support the intricacies of Compass's agent-facing
team. The role focuses on supporting Agent Experience Managers in
efficiently delivering a quality experience to new agents, from
onboarding to ongoing support. As Agents join Compass, our internal
teams work with leaders across each department to ensure that we
are equipped to serve the Agent's needs. You have the unique
opportunity to improve our existing process as we continue to grow
our market presence. The team is an integral part of the Agent
Management and Operational efforts at Compass.
At Compass You Will
Support the Agent Experience department, executing tasks and
assisting with troubleshooting technology, processes, and
systems
Provide initial, basic support for Agents needing assistance using
the Zendesk ticketing system: Solving tier 1 technical issues,
explaining known problems, and escalating when necessary.
Work quickly and effectively on a specific book of tasks related to
the agent onboarding process
Collaborate with other departments regarding their involvement in
the transition process for new agents
Utilize Compass' technology platform to prep important
documentation needed for an agent's first day at Compass
Assist with other related clerical duties as required by the team,
which includes (but is not limited to) maintaining our team
resource database and checklists.
Assist with ad-hoc projects depending on needs of the Agent
Experience team (i.e. Compliance, Licensing, Applications, general
MLS support)
What We're Looking For
B.A. or B.S. degree
0-2 years of years of Customer Service and/or Hospitality
experience
Ability to use technology systems and learn new processes
quickly
Impeccable attention to detail, strong organizational and
problem-solving skills
Strong written and verbal communication
Comfortable supporting clients in-person and virtually, in a
fast-paced, ever-changing environment
Self-starter attitude and ability to exercise judgment and
problem-solve with minimal supervision
Demonstrated ability to quickly learn and master new software
applications
Experience at a startup or real estate brokerage preferred
Previous experience working with enterprise technology (Zendesk,
Salesforce, Confluence, GSuite) preferred
Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place
in the world - a place where they feel like they belong, where they
can be their authentic selves, where they can thrive. Our
collaborative, energetic culture is grounded in our Compass
Entrepreneurship Principles and our commitment to diversity,
equity, inclusion, growth and mobility. As an equal opportunity
employer, we offer competitive compensation packages, robust
benefits and professional growth opportunities aimed at helping to
improve our employees' lives and careers.
Notice for California Applicants
Keywords: Compass, Potomac , Customer Success Coordinator - Potomac, Other , Potomac, Maryland
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