We're looking for motivated, engaged people to help make
everyone's journeys better.
The position is responsible for supervising thirty plus food
production employees in a unionized environment to ensure security,
safety, food specifications, quality assurance of products,
sanitation, HACCP, USDA and FDA regulations are followed and are
responsible for labor and Material cost controls.
Main Duties and Responsibilities:
- Ensures quality production standards are followed and
maintained.
- Ensures employees adhere to HACCP, FDA, USDA and safety
regulations and compliance with company policies and
procedures.
- Prepares management reports (ex. attendance, HAACCP and labor),
as required.
- Responsible for safety, quality and compliance with customer
specifications and regulatory requirements and company policies and
procedures.
- Ensures specifications, airline diagrams, and other standards
are accurate according to the airline specifications.
- Ensures that all products are coded according to Gate Gourmet
procedures.
- Conducts inventory of Gate Gourmet products and customer
materials to ensure proper usage and minimization of waste.
- Completes required requisitions for the Storeroom to ensure
adequate supply is maintained.
- Responsible for maintaining daily temperature logs and other
logs and reports as required.
- Works with maintenance staff to ensure preventive maintenance
of machinery according to schedules, reports maintenance and repair
issues in timely manner.
- Controls material cost and other controllable costs.
- Maintains all financial goals related to productivity,
overtime, labor goals and hours per flight.
- Works with management staff to improve performance of the
unit.
- Manages work flow balancing the division of responsibilities
amongst employees on each shift
- Determines when and whether to call employees in to cover
staffing needs (ex. sick calls, vacation relief, medical leaves,
volume changes, etc.)
- Ensures compliance with company Wage & Hour policy, including
ensuring employees get the rest & meal breaks and ensuring company
processes are followed.
- Trains and monitors employees on proper work procedures to
ensure maximum productivity with minimum labor and food
expenses.
- Monitors daily manpower planning and schedules employees.
- Responsible for employee retention and reducing employee
turnover.
- Responsible for coaching, counseling and preparing corrective
actions for employees in compliance with the applicable
union/collective bargaining agreement(s).
- Reviews and ensures employees in chain of command are in
correct cost centers and correct job titles.
- Reviews and ensures union represented employees' pay rates are
correct based on wage scales and seniority.
- Compliance with all company required policies, procedures and
processes including but not limited to required training
Qualifications
Education:
- High School Diploma or GED required.
- Associates degree preferred.
Work Experience:
- 2+ years supervisory experience working in a high volume,
manufacturing, food production, and restaurant or catering
environment or equivalent experience in the related field
preferred
Technical Skills: (Certification, Licenses and
Registration)
- Must have strong and effective leadership skills, and the
ability to successfully manage a staff of 30+ hourly
employees.
- Current or previous labor relations experience is a plus, but
not required.
- Candidate must be comfortable with all levels of employees and
have the ability to drive positive program change.
- Ability to train others required.
- Must have the ability to give negative and positive feedback to
employees on a daily basis.
- Excellent time management skills required. Ability to handle
multiple tasks without losing focus on priorities.
- Strong organizational, analytical, communication and leadership
skills required.
- Must be innovative and have the ability to make changes to the
operation as needed to further improve the work environment and
unit performance.
- Basic computer skills with working knowledge of Microsoft
Office products required.
- Ability to obtain ServSafe Certification required.
- ServSafe Certified preferred
Language / Communication Skills:
- Expresses oneself clearly and effectively when speaking and
writing to individuals and groups; listening attentively and
insuring communication is understood by all parties involved
- Bi-lingual in English and Spanish/Chinese Mandarin/
Vietnamese/Hindi/Polish a plus.
Job Dimensions
Geographic Responsibility: USA
Type of Employment: Full-Time
Travel %: No
Exemption Classification: Exempt
Internal Relationships: TBD
External Relationships: TBD
Work Environment / Requirements of the Job: Normal work
environment
Budget / Revenue Responsibility: USD
Organization Structure
Direct Line Manager (Title): Manager, Ops, PP & WP
Dotted Line Manager (Title, if applicable): N/A
Number of Direct Reports: Up to 45, average of 14 (Union
employees)
Number of Dotted Line Reports: N/A
Estimated Total Size of Team: Up to 45
Gate Group Competencies Required to be Successful in the
Job:
- Thinking - Information Search and analysis & problem
resolution skills
- Engaging - Understanding others, Team Leadership and
Developing People
- Inspiring - Influencing and building relationships,
Motivating and Inspiring, Communicating effectively
- Achieving - Delivering business results under pressure,
Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the
Position
Employees at gategroup are expected to live our Values of
Excellence, Integrity, Passion and Accountability. To demonstrate
these Values, we expect to observe the following from everyone:
- We treat each other with respect and we act with
integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver
excellence as a team
- We have passion for our work and we pay attention to the
little details
- We foster an environment of accountability , take
responsibility for our actions and learn from our mistakes
- We do what we say we will do, when we say we are going to do
it
- We care about our coworkers, always taking an opportunity to
make someone's day better
The above statements are intended to describe the general nature
and level of work being performed by the individual(s) assigned to
this position. They are not intended to be an exhaustive list of
all duties, responsibilities, and skills required. Management
reserves the right to modify, add, or remove duties and to assign
other duties as necessary. In addition, reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions of this position.
gategroup is an equal opportunity employer committed to
workforce diversity. All qualified applicants will receive
consideration for employment and will not be discriminated against
on the basis of race, color, religion, sex, sexual orientation,
gender identity, national origin, veteran status, disability status
or other category under applicable law.
For further information regarding Equal Employment Opportunity,
copy and paste the following URL into your web browser:
We anticipate that this job will close on:
06/30/2026 For California Residents, please clic k here to view
our California privacy notice.
If you want to be part of a team that helps make travel and
culinary memories, join us!
